Privacy Policy

Privacy Policy

This Privacy Policy describes how HLINÍKOVÉ KONŠTRUKCIE s. r. o. (here in after referred to as “HLINÍKOVÉ KONŠTRUKCIE”) processes and protects according to the General Data Protection Regulation (GDPR), the data you provide us with when using our website.

The security of personal data such as name, address, telephone number or email, is a serious and important concern for our company. Therefore, we conduct our online activities in compliance with the respective statutory provisions relating to data protection and data security. Below, you can find the information we process.


Personal data / types of use

As a principle, the protection of your personal data is of highest priority for HLINÍKOVÉ KONŠTRUKCIE. You decide whether or not you wish to make such data known to us, for example in the course of any registration, survey or the like. Such information on your part is relevant for your enquiry, but you provide it on a voluntary basis. An exception to this rule is when prior consent cannot be obtained for practical reasons and the processing of data is permitted by law.


Legal basis for the processing of personal data

If we obtain the consent of the data subject to process their personal data, Article 6(1)(a) GDPR serves as the legal basis for the processing of personal data.

When processing personal data necessary for the performance of a contract to which the data subject is party, Article 6(1)(b) GDPR shall serve as the legal basis. This also applies to any processing required to perform pre-contractual measures.

If processing of personal data is necessary for compliance with a legal obligation to which HLINÍKOVÉ KONŠTRUKCIE is subject, Article 6(1)(c) GDPR shall serve as the legal basis.

In the event that the vital interests of the data subject or of another natural person necessitate the processing of personal data, Article 6 (1)(d) GDPR shall serve as the legal basis.

If processing is necessary to safeguard the legitimate interests of our company or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, Article 6(1)(f) GDPR shall serve as the legal basis for processing.


Data deletion and storage duration

The data subject’s personal data will be deleted or blocked as soon as the purpose of storage ceases to apply. Data may be stored beyond this if provisions have been made for this by the European or national legislator in Union regulations, laws or other rules to which the controller is subject. Data will also be blocked or deleted if a storage period prescribed by the standards mentioned above expires, unless there is a need for further storage of the data for the conclusion or fulfilment of a contract.


Cookies

Like many other commercial websites, HLINÍKOVÉ KONŠTRUKCIE sometimes uses the technology known as “cookies” to collect information on how you use the website, and to ensure your visit runs smoothly.

Cookies are text files that are stored in the Internet browser or come from the Internet browser on the user’s computer system. When a user visits a website, a cookie may be stored on the user’s operating system. This cookie contains a distinctive string that allows the browser to be uniquely identified when the website is visited again.


Our cookies neither disclose nor contain any personal data. Cookies cannot read any information from your computer or interact with other cookies on your hard disk. However, cookies enable us to recognize you when you revisit our website.

The following data is stored in the cookies:


1. Language settings

2. Volume settings where applicable

3. Items in a shopping basket

4. Display name for customer ratings


When accessing our website, the user is informed about the use of cookies and referred to this privacy policy.

The legal basis for processing personal data using cookies required for technical and analytical purposes is Article 6(1)(f) GDPR.

The purpose of using technically necessary cookies is to facilitate the use of websites for users. Some features of our website cannot be offered without the use of cookies. For these features, it is necessary to recognise the browser, even after moving to a different page.

We require cookies for the following:

1. Shopping basket

2. Watch list

3. Language settings and currency

4. Logged in or logged out


The user data collected through technically necessary cookies is not used to create user profiles.

Analysis cookies are used for the purpose of improving the quality of our website and its contents. Analysis cookies allow us to ascertain how the website is used and thus constantly optimise our service.

These purposes are also the basis for our legitimate interests in processing personal data pursuant to Article 6(1)(f) GDPR.

If you do not want your browser to accept cookies, you can deactivate or restrict this option in your browser settings. Cookies that have already been saved can be deleted at any time. This can also be done automatically. Deactivation of cookies may prevent this website from functioning properly. You may not be able to access all the options and information on this website.


Registration

On our website, we offer users the opportunity to register by providing their personal data. The data is entered into an input screen and sent to us and stored. Data is not transferred to third parties. The following data is collected during the registration process:

1. Name and Surname

2. Address

3. Email address

4. Company/institution/band (optional)

5. Mobile number (optional)


As part of the registration process, consent is obtained from the user to process this data.

The legal basis for processing data if the user’s consent is given is Article 6(1)(a) GDPR.

If the registration serves to fulfil a contract to which the user is party or to perform pre-contractual measures, the additional legal basis for the processing of data is Article 6(1)(b) GDPR.

User registration is necessary in order to provide certain content and services on our website.

User registration is necessary in order to fulfil a contract with the user or to perform pre-contractual measures.

The data will be deleted as soon as it is no longer necessary for the purpose of its collection.

This is the case for data collected during the registration process if the registration for our website is cancelled or modified.

This is the case for data collected during the registration process for the purpose of fulfilling a contract or performing pre-contractual measures if the data is no longer necessary for the performance of the contract. Even after the conclusion of the contract, there may be a need to store the contracting party’s personal data in order to comply with contractual or legal obligations.

As a user, you have the option to cancel your registration at any time. The data stored about you can be modified at any time via customer support or the customer centre.

If the data is necessary for the fulfilment of a contract or for performing pre-contractual measures, premature deletion of the data is only possible if contractual or legal obligations do not preclude deletion.


Contact form and email contact

Our website offers options to give feedback, to use live support and to leave notes/comments for orders. If a user takes advantage of one of these options, the data entered on the input screen will be transmitted to us and stored. This data includes:


1. “Give feedback”: your message (if it contains voluntary information from you containing personal data), and email address (optional)

2. Live support and notes/comments on orders: only data that is required for your individual support request or that you voluntarily provide in your note/comment


Alternatively, you can contact us via the email addresses provided on our website. In this case, the user’s personal data transmitted by email will be stored.

No data is passed on to third parties in this context. The data is used exclusively for processing the conversation.

The legal basis for processing the data transmitted in the course of sending an email is Article 6 (1)(f) GDPR. If the purpose of the email is to conclude a contract, the additional legal basis for the processing shall be Article 6(1)(b) GDPR.

The personal data from the input screen is only processed in order for us to process the contact. In the event of contact via email, this is also the basis for the required legitimate interest in the processing of data.

Any other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data will be deleted as soon as it is no longer necessary for the purpose of its collection. For the personal data from the contact form input screen and the data sent by email, this is the case if the respective conversation with the user has ended. The conversation is deemed to be ended if it can be inferred from the circumstances that the relevant facts have been conclusively clarified.


Use of services for marketing and analysis purposes

Google Analytics


The HLINÍKOVÉ KONŠTRUKCIE, website utilises Google Analytics, a web analytics tool by Google Inc. (“Google”). Google Analytics uses “cookies”, text files stored on your computer that enable analysis of how you use the website. The cookie-generated information about your use of this website is usually transmitted to and stored on a Google server in the United States. However, if you are in a country that is a member state of the European Union or a contracting party to the Agreement on the European Economic Area, and if IP address anonymization has been activated on this website, Google will first truncate your IP address. Only by way of exception will the full IP address be transmitted to a Google server in the United States and shortened there. Google will use such information to evaluate your use of the website, to compile reports on website activity and to provide other services to HLINÍKOVÉ KONŠTRUKCIE in relation to website use and internet use. Google will not combine the IP address transmitted by your browser via Google Analytics with other Google data. You can disable cookies by setting your browser accordingly; however, if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent collection and transfer of the data generated by cookies on https://www.tomkostage.com/ and relating to your use of the website (including your IP address) to Google, as well as the processing of such data by Google, by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout/eula.html?hl=en.


This will save an “opt-out” cookie to your device, meaning that none of your data will be collected on this website by Google Analytics.

Please note that if you delete cookies in your browser settings, this may mean the Google Analytics opt-out cookie is also deleted and may have to be re-activated by you.

More detailed information about the function of Google Analytics and the terms of use and privacy policy relevant to this service can be found under http://www.google.com/analytics/terms/gb.html and http://www.google.de/intl/en/policies/privacy/. We would also like to point out that our website uses Google Analytics with the anonymizeIP extension so that IP addresses are only processed further in an abbreviated form to prevent them being directly linked to a particular individual.


Embedding and use of links to social media (Facebook, Google+, et al.)


Links to external social network services such as Facebook, Google+, YouTube and Twitter are embedded on our website, in particular in the areas displaying our products. The responsibility for the internet services of these social network services lies solely with their operators. Below you will find further information, categorised according to the corresponding social network service.

None of your data is transferred to social media services as a result of our links to these services. These are normal hyperlinks, through which no regular data transmission takes place. If you click on the link, you will be taken directly to our social media page on the respective social media service. Data is only transmitted if you are logged into your user account of the corresponding social media service. You can then link to or share content from our websites directly using the social media service, or you can watch YouTube videos on our YouTube channel. Under certain circumstances, the social media service may thus ascertain which content you have viewed on our website.

The responsibility for the social media services linked to by HLINÍKOVÉ KONŠTRUKCIE lies exclusively with:

Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, for Facebook and its website;

Instagram, LLC, 1601 Willow Rd. Menlo Park, CA 94025, USA, for Instagram and its website;

Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA, for Pinterest and its website;

Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for Google+ and its website;

YouTube, LLC, 901 Cherry Ave., St. Bruno, CA 94066, USA, for YouTube and its website;

Twitter Inc., 1355 Market St., Suite 900, San Francisco, CA 94103, USA, for Twitter and its website;

For further information regarding the purpose and scope of data collection, and regarding the further processing and use of your data by the respective social media service, see the privacy rules of the relevant service. These are available online:


Facebook: https://www.facebook.com/about/privacy/

Instagram: https://www.instagram.com/about/legal/privacy/

Pinterest: https://about.pinterest.com/de/privacy-policy

Google+ and YouTube: https://www.google.de/intl/de/policies/privacy/

Twitter: https://twitter.com/privacy

Under the above-mentioned links you will also find information regarding settings for the protection of your privacy and regarding your further rights concerning the processing of your data by the respective social network service.


Facebook remarketing


On our websites, we use the “Vanilla Custom Audiences Pixel”, a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). With the help of this service we can reach our customers directly through the Facebook network by showing “Facebook ads” to visitors of our website when they visit the social network Facebook.

To this end we have implemented the Facebook “remarketing pixel”. This involves code snippets which are able to identify your browser via the browser ID – your browser’s individual fingerprint – and detect that you visited our website and what exactly you viewed there. A direct connection to the Facebook servers is made when you visit our website. Facebook is able to identify you using your browser-ID, as this is linked to other data saved to your Facebook user account. Facebook then shows customised advertisements that are matched to your needs on your Facebook timeline or in another place on Facebook.

We at are not able to personally identify you via the Facebook pixel, because we do not save any personal data other than your browser ID using the Facebook remarketing pixel.

More information about Facebook custom audiences, the particulars of data processing using this service and Facebook’s data policy can be found at https://www.facebook.com/about/privacy/.

All services are used for advertising and marketing purposes with the aim of making HLINÍKOVÉ KONŠTRUKCIE, offering more attractive. As described above for each of the individual services, we take your right to privacy seriously by allowing you to object to the use of all services and informing you in advance about this Privacy Notice. The legal basis for the aforementioned data processing is Article 6(1)(f) GDPR. The information in this Privacy Notice and the right of objection granted to you sufficiently protects your right to privacy.


Security

HLINÍKOVÉ KONŠTRUKCIE, takes precautions to ensure the security of your personal data. Your data will be diligently protected against loss, destruction, manipulation and unauthorized access or unauthorized disclosure and transmission.

HLINÍKOVÉ KONŠTRUKCIE, protects collected customer data by saving it on servers protected by passwords and “firewalls” that use encryption technologies to prevent unauthorised access.

HLINÍKOVÉ KONŠTRUKCIE, does its utmost and implements state-of-the-art technology to provide you with a secure environment for the completion of your order; however, we cannot guarantee absolute security of your data.

We ask you to take every available precaution to protect your personal data when online. We encourage you to at least change your passwords on a regular basis, to use a combination of letters and numbers, and to ensure you use a secure browser when surfing the internet.


Rights as a data subject

If your personal data is processed, you are a data subject as defined in the GDPR and you have the following rights with regard to the controller:


1. Information, rectification, restriction and deletion


You have the right to access the data stored about you by HLINÍKOVÉ KONŠTRUKCIE, and information concerning its origin and recipient and the purpose of data processing by websites free of charge at any time. In addition, you have the right to rectify, delete or restrict the processing of your personal data, provided the legal requirements to do so are met.

Details can be found in the relevant statutory provisions, Article 15 to 19 GDPR.


2. Right to data portability


You have the right to receive the personal data concerning you that you have provided to HLINÍKOVÉ KONŠTRUKCIE as the controller, in a structured, commonly used and machine-readable format. HLINÍKOVÉ KONŠTRUKCIE, can comply with this right by providing a csv export of the customer data processed about you, for example.


3. Right to information


If you have exercised your right of rectification, deletion or restriction of processing against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this rectification or deletion of data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.

You have the right to be informed about these recipients by the controller.


4. Right to object


You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you that is based upon point (e) or (f) of Article 6(1) GDPR, including profiling based upon those provisions.

The controller shall no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing that override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Where your personal data is processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.


5. Revocability of declarations of consent under data protection law


You may also revoke your consent with regard to HLINÍKOVÉ KONŠTRUKCIE, at any time with effect for the future using the contact details given below.


6. Right to lodge a complaint with a supervisory authority


Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged will inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 GDPR.


Responsible authority, contact person for queries or exercising your rights as a data subject, contact

The responsible authority within the meaning of the data protection regulations for all data processing through the HLINÍKOVÉ KONŠTRUKCIE website is:


HLINÍKOVÉ KONŠTRUKCIE s. r. o., Kopanice 3570/6 Bratislava 821 04, Slovakia


In the event of any questions, comments, complaints or to exercise your rights as a data subject in connection with our Privacy Notice and the processing of your personal data by HLINÍKOVÉ KONŠTRUKCIE, websites, you can contact HLINÍKOVÉ KONŠTRUKCIE data protection officer directly by email : truss@truss.sk. He will gladly take care of your data protection concerns.


Update of the Privacy Policy

HLINÍKOVÉ KONŠTRUKCIE may update this Privacy Policy from time to time. Any such change will be displayed on the website. If you have any comments or questions regarding this Privacy Policy or any other guidelines on this website, please contact us in writing.


Terms of service

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

General Terms and Conditions of Business.

  • These General Business Terms and Conditions shall apply to any business relationships between the contracting parties, the company HLINÍKOVÉ KONŠTRUKCIE s. r. o., Kopanice 3570/6 Bratislava 821 04, Slovakia (hereinafter referred to as „seller“ or „tomkostage.com“) and the customer. 
  • Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction that can be primarily attributed neither to a trade nor a profession (§ 13 of the German Civil Code). A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession (§ 14 of the German Civil Code).

Placing an Order and Concluding a Contract.

  • All orders placed in the online store tomkostage.com are binding. By placing an order the customer states he/she has acknowledged and agreed to these Business Terms and Conditions as well as to The Return Policy.
  • An order is a suggestion of a purchasing contract. The contract comes to existence in the moment of receiving the ordered item by the buyer. 
  • A condition of an electronic order to be valid is filling all the form prescribed information.
  • Address provided by the buyer in The Registration Form is considered also the address of delivery.
  • Property right for the goods is passed on the buyer under the fulfilled condition of receiving the goods and paying their price.
  • By filling in The Registration Form or placing a valid order at our online store tomkostage.com the buyer gives the seller a consent to collect and archive personal data and information of his/her purchases.
  • Receiving as well as dispatching an order is confirmed by a conformational email sent to the given email address.
  • Prices and Discounts. 
    All prices (sales included) are valid until disclaimer or products sold out. Prices of products in sales and personal or other kinds of discounts are not possible to be combined.
  • Selling prices and unit prices stated at tomkostage.com present the final prices with DPH included. 
  • Order cancellation. 
    An order can be cancelled via email or phone no later than 1 day after its placing. All what is needed is sending the order number and contact information. (The contractual language is Slovak.)

Time of Delivery

  • Products kept in stock are despatched no later than two days after receiving your order. With product not in stock we state the time of delivery in days.

Privacy Policy

  • Our company HLINÍKOVÉ KONŠTRUKCIE s. r. o. as the manager of the online shop states that our services has updated its Privacy Policy Statements (May 24, 2018).
    These changes were made primarily in preparation for the EU's new data privacy law, the General Data Protection Regulation (GDPR).
    The general information obligation regarding the protection of personal data can be found at http://tomkostage.com.
    We save and process the personal data only to the extent required to fulfil our contractual and legal obligations to the customers.
    Your personal data will not be sell nor otherwise market to any third party nor misused in any other way. 
  • By using the online shop the customer expresses his/her agreement to collect the personal information. Such information is relevant for the enquiry and provided on a voluntary basis. The customer posses the right to request deletion of his/her personal data from the database or cancel his/her registration anytime. It is possible to do so via email at truss@truss.sk.

Withdrawal from the Contract

  • An internet order represents a legal contract. A buyer has a right to withdraw from this contract within fourteen days without giving any reason for doing so. The deadline for withdrawal shall be fourteen days from the date on which the customer takes possession of the final goods delivered.
    In order to exercise the right of withdrawal, the customer must notify the seller of his/her decision to withdraw from the contract by sending a letter, fax or email.
  • The customer shall send the goods that are a subject of the contract back to the seller provided address no later than three days since the withdrawal on his/her own expenses. The goods must not be used, damaged or their value must not be depreciated in any other way. After receiving the returned goods the seller will compensate the responding amount via previously agreed method.
  • A seller has a right to cancel an order or its part in cases such as the ordered goods are not in stock, it is not possible to deliver them or their price has changed radically. In cases like these the seller will immediately inform the buyer by phone or email to agree on the next steps to take (compensation for the goods/ cancelation of the order/ other).

Warranty and compensation

  • Prospective objections and any warranty formalities shall be carried out in congruence with the legal regulations of Slovak Rep.
    Goods sent back shall be wrapped in their original package. The transporting party is not responsible for incorrectly wrapped delivery. The seller does not guarantee warranty of goods damaged during the transport.
  • The warranty period starts to expire from the day the order has been received by the buyer. The warranty period for new items shall be 24 months, for stages 5 years. The seller takes responsibility for all defects caused in the time of dispatching the goods or within all the warranty period.
    Defects or other damage caused by negligent or improper treatment are not covered by the warranty.
  • The seller takes responsibility for the state of the ordered goods that should be corresponding with the contract, especially that there are no defects or damage. By corresponding to the contract is meant that the goods are of suitable properties as described by the seller or in advertisement and they are in accordance to the legal regulations.
  • In the case the goods deviant from the contract the buyer has a right to demand the goods to be restored into their original state by repairing them or by replacing the damaged ones with new ones.
  • Discrepancy of the goods with the content of the contract which would arise within 6 months since the day of delivery is considered as discrepancy existed before the delivery as long as it is not denied by the nature of the product or it has not been proved differently.
  • Pictures of the products may be of informational character only.
  • Buyer who is not a consumer shall receive the ordered goods and check if they show any signs of damage. In case of finding damage it is necessary to write down a report with the deliverer. If the customer finds about a discrepancy or damage after he/she has taken possession of the ordered goods, he/she is obligated to contact the manager of the store.
  • If the buyer is also a consumer it is recommended to take into consideration instructions too. It may help you to prevent potential complications. However, if the consumer would not heed these instructions his right of refund within warranty period will not be denied.


Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us. 

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website. For example, your session (so you don't have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Here is an overview of the cookies that may be stored on your device when you visit our website:

Category of CookiePurposeExamples

Session & Security
(essential)

Authenticate users, protect user data and allow the website to deliver the services users expects, such as maintaining the content of their cart, or allowing file uploads.

The website will not work properly if you reject or discard those cookies.

session_id (Odoo)

Preferences
(essential)

Remember information about the preferred look or behavior of the website, such as your preferred language or region.

Your experience may be degraded if you discard those cookies, but the website will still work.

frontend_lang (Odoo)
Interaction History
(optional)

Used to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website.

We may not be able to provide the best service to you if you reject those cookies, but the website will work.

im_livechat_previous_operator_pid (Odoo)
utm_campaign (Odoo)
utm_source (Odoo)
utm_medium (Odoo)

Advertising & Marketing
(optional)

Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance.

Note that some third-party services may install additional cookies on your browser in order to identify you.

You may opt-out of a third-party's use of cookies by visiting the Network Advertising Initiative opt-out page. The website will still work if you reject or discard those cookies.

__gads (Google)
__gac (Google)

Analytics
(optional)

Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information.

The website will still work if you reject or discard those cookies.

_ga (Google)
_gat (Google)
_gid (Google)
_gac_* (Google)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

We do not currently support DNT "Do Not Track" signals, as there is no industry standard for compliance.